Every review answered.
You stay composed.
Even the hard ones. Paste any guest review and Koli drafts a complete reply in your voice — ready to post or edit, with a note on why.
Paste the review. Skip the blank page.
No more staring at an empty reply box at 11pm. Hand Koli the review, steer the tone if you want, get back a draft that already sounds like you.
Paste the review
Steer the tone
Get a complete draft
A real review, answered in your voice.
The review on the left. Koli's draft on the right. The reasoning underneath. An illustrative sample — not a reply to a real guest.
“Great place overall. The kitchen was well-stocked and the bed was very comfortable. The only downside was the WiFi was slow the first night, but it seemed fine by morning. Would stay again.”
Thank you so much for the kind words, and for taking the time to leave a review. We're really glad the kitchen and the bed hit the mark — those are two things we put a lot of care into.
Apologies for the WiFi hiccup on your first night. We looked into it and it was a brief provider outage — all stable since. We'd love to host you again.
Why it's framed this way
The guest noted the WiFi resolved itself, so Koli acknowledges it briefly instead of over-apologizing — a short explanation reads warmer than excessive “sorry.” The invitation to return stays warm, not pushy. You see the reasoning, so you can edit with confidence.
Sample shown for illustration. Koli drafts from the actual review you paste — no invented quotes, no fabricated guest details.
Not a template. A reply for this review.
Canned reads as canned. Koli starts from the exact review you paste — the specifics the guest named — and writes back to them, in your voice.
Handles the hard ones
Critical reviews are where the blank page hurts most. Koli owns the concern honestly, never defensive — and you can steer the angle with one line.
Sounds like you
A warm, professional baseline, shaped to the review in front of it. Want it more formal or more casual? Say so, and the draft follows.
Reads the whole review
Not just the rating. Koli answers the specifics a guest named — the kitchen, the WiFi, the late checkout — so the reply never feels generic.
A draft you trust enough to send.
A strong first draft, grounded in the real review — then Koli gets out of the way. You stay the author. Koli just removes the blank page.
Your words, not ours
A starting point in your voice — yours to read, edit, and post. Nothing is sent on your behalf. Nothing posts automatically.
Grounded in the real review
Koli answers the review you paste — the specifics the guest actually wrote. Never an invented quote, guest name, or detail that wasn't there.
Honest with critical reviews
For a hard review, Koli owns the concern plainly instead of deflecting. A reply that owns the issue reads better to the next guest, too.
Koli drafts; you decide. Nothing posts to a guest without you.
Never start a reply from scratch again.
Paste a review, get a draft in your voice. Free — no credit card.