Resources for short-term rental owners

One question per page. The short answer first, then the steps and a copyable SOP.

Start here

City rules

Getting started

Guests

Pricing

Vendors and cleaning

Want this handled for you?

Koli answers guests from your rules. Koli Concierge adds people for turnovers and repairs.

LiveIllustrative UI

Hi! What time can we check in on Friday?

Guest · 2:14 PM

Check-in is from 4 PM. Your door code arrives in Airbnb's check-in message on the morning you arrive. Parking is in the driveway, two cars.

Koli · sent 2:14 PM · from your house rules

Could we drop bags at 1?

Guest · 2:20 PM

Early check-in needs your OK. Sent to you for approval.

Photo: a turnover in progress

Resources for short-term rental owners

Start here

How do I file an AirCover damage claim?

My cleaner didn't show up and guests arrive in a few hours. What do I do?

Is Airbnb legal in my city?

City rules

Is Airbnb legal in my city?

Getting started

How do I run an Airbnb from out of state?

How much can I make renting my house on Airbnb?

How much do Airbnb property managers charge?

What should my short-term rental house rules include?

Guests

A guest wants a refund after checking out. Do I have to give it?

Can AI answer my Airbnb guest messages?

How do I file an AirCover damage claim?

How do I handle a guest who asks for early check-in?

How do I respond to a bad Airbnb review?

How do I stop guests asking questions that are already in the listing?

What should I put in my Airbnb house manual or guidebook?

What should my Airbnb check-in instructions message say?

Why is my Airbnb response rate dropping, and how fast do I have to reply?

Pricing

Should I use Airbnb Smart Pricing?

Why am I not getting any bookings on Airbnb?

Vendors and cleaning

How do I find and keep a reliable cleaner?

How do I handle same-day turnovers?

How do I know my cleaner actually cleaned if I'm not there?

How much should I pay my Airbnb cleaner per turnover?

My cleaner didn't show up and guests arrive in a few hours. What do I do?

What should be on an Airbnb turnover cleaning checklist?

Want this handled for you?

Guest messages