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Koli Concierge Self-hosting Pricing How it works Resources About

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Resources/Guests

Guest questions and requests

Check-in, messages, reviews, refunds and damage: what hosts ask most about guests.

All City rules Getting started Guests Pricing Vendors and cleaning

A guest wants a refund after checking out. Do I have to give it?

7 min read

Can AI answer my Airbnb guest messages?

6 min read

How do I file an AirCover damage claim?

6 min read

How do I handle a guest who asks for early check-in?

7 min read

How do I respond to a bad Airbnb review?

7 min read

How do I stop guests asking questions that are already in the listing?

6 min read

What should I put in my Airbnb house manual or guidebook?

6 min read

What should my Airbnb check-in instructions message say?

7 min read

Why is my Airbnb response rate dropping, and how fast do I have to reply?

6 min read

Want this handled for you?

Koli answers guests from your rules. Koli Concierge adds people for turnovers and repairs.

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Guest messages

LiveIllustrative UI

Hi! What time can we check in on Friday?

Guest · 2:14 PM

Check-in is from 4 PM. Your door code arrives in Airbnb's check-in message on the morning you arrive. Parking is in the driveway, two cars.

Koli · sent 2:14 PM · from your house rules

Could we drop bags at 1?

Guest · 2:20 PM

Early check-in needs your OK. Sent to you for approval.

Photo: a turnover in progress

Koli answers your guests 24/7. On Koli Concierge, guests can also reach a person by phone, 24/7. Owners: our team works Mon–Fri, 9–6 PT.

9650 Telstar Ave, Unit A, #147
El Monte, CA 91731

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